App: Oneemail · Developer: Oneewaee Tech Pvt. Ltd.
You can ask for your Oneemail / Oneewaee Mail account and its data to be deleted at any time, without reinstalling the app.
Your account belongs to your organization
Oneemail accounts are mailboxes (for example name@yourcompany.com) created by your organization's administrator. Your organization controls the mailbox and its data, so the quickest way to delete it is usually to ask them. Either way works:
Option 1 — ask your organization's administrator
Ask the person who manages email at your organization to delete your mailbox in the Oneewaee Mail admin console. The deletion is scheduled immediately and becomes permanent 7 days later; until then the administrator can undo it.
Option 2 — ask us
- Send an email to info@oneewaee.com with the subject "Account deletion request".
- Send it from the mailbox you want deleted, so we know the request is yours. If you can no longer sign in, send it from your recovery email address and tell us the mailbox address.
- You can open this email from the app: Account → Settings → Your data → Delete my account.
- We confirm receipt within 7 days. We may ask you to confirm the request.
- Because the mailbox belongs to your organization, we tell your organization's administrator and ask them to approve the deletion. If you own the organization yourself, or the organization no longer exists, we carry out the deletion directly.
- The mailbox is then deleted as described below. We tell you when it is done. The whole process is completed within 30 days of your confirmed request, unless the law requires us to keep something (see "What we keep").
If you also want your whole organization (all mailboxes and the domain) closed, the organization's owner should write to us from their mailbox.
What is deleted
- Your mailbox: all email, attachments, drafts, folders, labels, filters, sender rules, signatures, templates, snoozes and reminders.
- Your contacts and address books, and your calendars and events.
- Your profile (name, photo, job title, phone numbers, bio and other profile details), recovery email and phone, app passwords, sessions and 2-step verification settings.
- Your registered devices and push notification registrations.
- Your mail aliases and group memberships.
- Your Drive files, and the attachment library of your mailbox.
- Your chat devices and keys, your encrypted chat key backup, and your encrypted copies of chats.
- Your notification history.
What we keep, and for how long
- Messages you sent to other people. Email you sent, chat messages you sent in conversations, and files you shared stay with the people who received them; they are part of their mailboxes and conversations. Your name may still appear on them. (Chat messages stay end-to-end encrypted; we cannot read them.)
- Meetings hosted by other people. Their attendance records may still show that you attended (name, join and leave times) until they delete the meeting.
- Backups. Copies in our backups are overwritten on our regular backup cycle.
- Records the law requires, such as security and audit logs (for example the record that the mailbox was deleted) and your organization's billing records, for as long as the law requires.
Deletion cannot be undone once it is permanent. Export what you need first: contacts can be exported in the app (Contacts → Export); mail and files can be downloaded from the webmail.
Delete some data without deleting your account
- Mail, files, contacts, events, reminders: delete them in the app. Deleted mail goes to Trash and is removed according to your mailbox settings; you can also empty Trash.
- Chat: delete messages for yourself or for everyone (your own messages), or clear a whole chat.
- Call history and recent searches: clear them in the app.
- Profile details: remove them in Account → Profile, and hide yourself from the directory.
- The copy on this phone: Account → Settings → Your data → Clear offline data, or sign out (which deletes it). Uninstalling the app removes everything the app stored on the phone, including chat keys.
- Other devices: Account → Security → Sign out of all devices.
Questions
info@oneewaee.com · Privacy Policy: oneewaee.email/app/policy/privacy
Oneewaee Tech Pvt. Ltd., Nirdana, Kalyanpur-5, Siraha, Nepal