Oneemail is the Android app for Oneewaee Mail, a business email and collaboration service provided by Oneewaee Tech Pvt. Ltd. (Nepal). It includes email, chat, voice and video calls, video meetings (Conference) and file sharing between members of organizations. It is intended for adults aged 18 or over.
1. Our standard: zero tolerance
We do not allow child sexual abuse and exploitation (CSAE) of any kind on our service. This includes:
- creating, uploading, storing, sending, sharing, requesting or linking to child sexual abuse material (CSAM), including drawn, computer-generated or AI-generated material that sexualises minors;
- grooming: contacting or befriending a child in order to sexually abuse or exploit them, online or offline;
- sextortion: threatening or blackmailing a child, or anyone, using intimate images;
- sexualising minors in any way, including sexual comments about children;
- trafficking of children, or advertising or soliciting children for sexual purposes;
- using our service to help anyone do any of the above.
These rules apply to every part of the service, including email, chat, calls, meetings, files, profiles, display names and public links. They are part of our Terms of Service (oneewaee.email/app/policy/terms).
2. What we do when we find or are told about CSAE
When we receive a report or otherwise become aware of CSAE or CSAM:
- We review the report promptly, aiming to begin within 24 hours, with priority over other reports.
- We remove or disable access to the content we can access (for example files, public links, profile content, meetings), and suspend the accounts involved. We tell the account's organization administrator unless doing so could put a child at risk or harm an investigation.
- We preserve the relevant information as the law requires, so that it can be given to the authorities.
- We report apparent CSAM and child exploitation to the competent authorities, including the Nepal Police Cyber Bureau and the National Center for Missing & Exploited Children (NCMEC) CyberTipline, and to other authorities where the law of the user's country requires.
- We cooperate with lawful requests from law enforcement.
Accounts used for CSAE are closed permanently, and the people behind them may not use our service again.
3. How end-to-end encryption affects this
Chat messages, calls and meetings are end-to-end encrypted, so we cannot see their content and do not scan it. We can still act on:
- reports from users, including content the person who received it chooses to share with us;
- information we can see, such as account details, profile content, who is in a conversation or meeting and when, files and public links in Drive, and email;
- information from authorities and trusted organizations.
Files uploaded to Drive and email attachments are checked automatically for malware and risky file types.
4. How to report
If a child is in immediate danger, contact your local police or emergency number first.
You can report child sexual abuse or exploitation, or any concern about a child's safety, to us in these ways:
- By email: info@oneewaee.com — include the account, conversation or meeting involved, the date and time, and what happened. Do not forward images of abuse; describe them, and keep the messages so we can ask for them in a way that is lawful.
- In the app: for email, open the message and use Report spam or Report phishing, and Block sender; then email us as above so the report reaches our safety team. In a chat, long-press a message and choose Report message, or open the chat's menu and choose Report conversation. The app prepares a report email to our safety team; you decide whether the message text is included. You can also Block the person (chat menu → Block): on your phone their messages, notifications and calls stop reaching you. Blocking works on your phone only, so please also report them.
- In meetings: hosts can remove a participant immediately, deny people waiting in the lobby, and lock the meeting.
- Anyone, including people without an account, can report through the email address above.
You can also report directly to the authorities: Nepal Police Cyber Bureau, or NCMEC at report.cybertip.org.
We do not tell the reported person who reported them.
5. Compliance with law
We comply with the child-protection laws that apply to us and our users, including the laws of Nepal such as the Children's Act, 2075 (2018) and the Electronic Transactions Act, 2063 (2008), and we report CSAM to the relevant authorities as described above.
6. Child safety point of contact
Our designated contact for child safety, including for Google Play and law enforcement, is:
Krishna Kusiyait Yadav, Founder and CEO, Oneewaee Tech Pvt. Ltd.
Email: info@oneewaee.com · Phone: +977 9769685662
7. Changes
We review these standards at least once a year and when our service or the law changes. The date above shows the current version.