These terms govern your use of the Oneemail Android app and the Oneewaee Mail service it connects to (together, "the Service"), provided by Oneewaee Tech Pvt. Ltd., a company incorporated in Nepal ("Oneewaee", "we", "us"). By signing in you agree to them.
1. Organization accounts
Your mailbox is provided by your organization (for example your employer) under its agreement with us. Your organization's agreement and its own rules also apply to you. If they conflict with these terms about your organization's data or your mailbox, the organization's agreement wins. Your organization can manage, suspend or delete your mailbox and can see administrative information about it, as described in our Privacy Policy. Fees, if any, are paid by your organization; the app itself is free to download.
2. Your account
- Keep your password, app passwords and recovery key secret. Turn on 2-step verification where you can. You are responsible for activity under your account.
- Tell your administrator, or us at info@oneewaee.com, straight away if you think someone else has used your account. You can sign out of all devices in Account → Security.
- Do not share your account or let others use it.
3. Acceptable use
You must not use the Service to:
- send spam, bulk unsolicited messages, phishing or malware, or impersonate anyone;
- break the law, infringe anyone's rights, or harass, threaten, bully, defame or discriminate against anyone;
- create, store, share or request any child sexual abuse material or content that sexualises children, or groom or exploit children in any way (see our Child Safety Standards at oneewaee.email/app/policy/child-safety); we report such content to the authorities;
- share content that promotes terrorism or violent extremism, or intimate images of someone without their consent;
- record a call or meeting without any consent the law requires;
- try to access other people's accounts, meetings or data, probe or disrupt the Service, or get around its limits (such as sending, upload, meeting-size or rate limits).
We may remove content we can access, limit features, or suspend or close accounts that break these rules or put the Service or other people at risk, and we may inform your organization and the authorities. Because chat, calls and meetings are end-to-end encrypted, we act on reports and on information we can lawfully access.
4. Your content
You and your organization keep ownership of your mail, files, messages, recordings and other content. You give us only the permission needed to store, transmit, display, back up and protect it so the Service works. You are responsible for your content and for having the right to share it.
5. End-to-end encryption, keys and meeting links
- Chat messages, calls and meetings are end-to-end encrypted. We cannot read them, and we cannot recover them if you lose access to all your devices, your password and your recovery key. Keep your recovery key safe.
- A Conference meeting link contains the meeting's encryption key. Anyone with the full link can join and decrypt the meeting. Share links only with people you intend to invite. Hosts can use the lobby, email verification, locking and removal to control who joins.
6. Calls, meetings and recordings
- The person who hosts a meeting is responsible for who they invite and admit, and for any recording. Recordings are made on the host's or co-host's own device (in the browser or the Android app), saved to their own Drive, and everyone in the meeting is shown that recording is on.
- Meeting attendance (join and leave times) is visible to the meeting's host and co-hosts.
- The Service cannot be used to call emergency services. Use your phone's dialler.
7. Availability and changes
We work to keep the Service available and secure, but we do not promise that it will be uninterrupted or error-free, especially when your device or network is offline. We may change, add or remove features. We will give reasonable notice of changes that significantly reduce what you can do, unless a change is needed urgently for security or legal reasons.
8. Ending your use
You can stop using the app at any time. To delete your account and data, see oneewaee.email/app/policy/account-deletion. We, or your organization, may suspend or end your access if you break these terms, if the law requires it, or if your organization's mailbox or agreement ends. Where we can, we will give notice so you or your organization can export data first.
9. Third parties
The app is distributed through Google Play, and push notifications are delivered by Google. Google's terms apply to your use of Google Play. Links in mail or chat may lead to other websites, which have their own terms and policies.
10. Warranties and liability
To the extent the law allows, the Service is provided "as is", without warranties beyond those in your organization's agreement. To the extent the law allows, Oneewaee is not liable for indirect or consequential loss, lost profits or lost data, and our total liability to you for any claim is limited to the fees paid to us for your mailbox in the 12 months before the claim. Nothing in these terms limits liability, or removes rights, that cannot be limited or removed by law.
11. Changes to these terms
We may update these terms. We will publish the new version here and, for material changes, tell you in the app or by email before they take effect. If you keep using the Service after that date, the new terms apply.
12. Governing law
These terms are governed by the laws of Nepal. Disputes will be handled by the courts of Nepal, without affecting mandatory consumer protections in the country where you live.
13. Contact
Oneewaee Tech Pvt. Ltd., Nirdana, Kalyanpur-5, Siraha, Nepal — info@oneewaee.com · +977 9769685662
Privacy Policy: oneewaee.email/app/policy/privacy